Shipping policy

Shipping Policy

We ship from Vancouver, BC, Canada. Our drops are limited—please read carefully so you know exactly what to expect.

Processing Times

  • In-stock: 1–3 business days to process before pickup.

  • Pre-orders: Ship on the estimated date shown on the product page (timelines may adjust due to production).

  • Orders placed after 12:00 pm Pacific process the next business day.

Where We Ship

  • Canada & USA (primary).

  • Selected international routes may open in the future.

Delivery Estimates (after pickup)

  • Canada: 2–7 business days (Expedited/Express options at checkout).

  • USA: 3–10 business days (Standard/Express options at checkout).
    Rural areas and peak seasons can take longer. Estimates exclude processing time.

Tracking

  • Every parcel includes tracking. You’ll receive a tracking link when the label is created.

  • Tracking can take up to 24–48 hours to update after the carrier’s first scan.

Duties, Taxes & Import Fees

  • Customer is responsible for any duties, taxes, brokerage, or import fees charged by the destination country/state.

  • Shipping charges at checkout do not include these government/third-party fees.

  • Refusal to pay import fees may result in the parcel being returned or destroyed by the carrier; in such cases, shipping is non-refundable and additional handling may apply.

Shipping Rates

  • Calculated at checkout based on weight, destination, and service level.

  • Promotional free shipping (if offered) applies to merchandise totals before taxes/fees and after discounts.

Address Accuracy & Undeliverable Packages

  • Please double-check your name, address, and unit number.

  • If a parcel returns due to an incorrect or incomplete address, we can reship at your cost. If you choose not to reship, we may issue store credit minus shipping and a 10% handling fee.

Lost, Stolen, or Damaged in Transit

  • Once a parcel is marked Delivered, risk of loss passes to the recipient.

  • If tracking stalls or a parcel arrives damaged:

    1. Email support@he4ven4ever.com within 48 hours of the scan/delivery,

    2. Include order #, photos of packaging/item, and the shipping label,

    3. We’ll help file a carrier claim and—if approved—arrange a replacement or store credit (subject to stock; limited quantities mean replacements aren’t always possible).

Split Shipments

To speed delivery, items may ship separately at no extra cost. You’ll receive tracking for each parcel.

Order Changes & Cancellations

  • For limited drops, orders cannot be changed or canceled once placed.

  • Pre-order windows close quickly; please verify size, color, and address before checkout.

Trust & Transparency Pledge

  • No dropshipping. We ship directly from our Vancouver facility.

  • Every piece is inspected before packing.

  • Real-time updates: if anything affects your order (production delay, weather hold), we’ll email you first with a clear new ETA.

  • If something feels off—email us. We’ll always tell you the truth about where your order is and what we’re doing to move it.

Holiday & Peak Season

Carriers may experience delays during high-volume periods. We recommend ordering early and choosing express services if you’re time-sensitive.

Final Notes

  • Shipping fees are non-refundable once a label is created.

  • Nothing in this policy limits rights you may have under applicable consumer laws.

Questions? Reach us at support@he4ven4ever.com with your order number and we’ll take care of you.